PRIVACY POLICY

This Privacy Policy explains how The Rise Room London Ltd (trading as The Endless Energy Masterclass, “we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with our website, services, and communications.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

The type of personal information we collect depends on how you use our website and services. This may include:

Name, email address, phone number, and postal address

Payment details (processed securely by our third-party providers)

Login details or account credentials

Marketing preferences and communication consent

Any information you provide voluntarily through forms, surveys, or customer service interactions

We may also collect technical information, such as cookies, IP addresses, and browsing activity, to improve your website experience.

2. Sensitive Information

Under UK Data Protection Law (UK GDPR & Data Protection Act 2018), “special category data” includes information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, and biometric data.

We generally do not collect such information. If we do, it will only be:
(a) for the purpose for which it was provided;
(b) with your explicit consent; or
(c) where required by law.

3. How We Collect Your Information

We may collect your personal information in the following ways:

Directly, when you enter information on our website, sign up for events, purchase products/services, or communicate with us

Automatically, through cookies or similar technologies when you browse our site

Indirectly, if information is lawfully provided by a third party (e.g. payment processors or marketing platforms)

4. Why We Collect and Use Your Information

We collect and process your information in order to:

Provide our services, events, and products to you

Process payments and manage your account

Communicate with you about updates, events, and offers (where consent has been given)

Improve our website, services, and customer experience

Meet our legal, tax, and record-keeping obligations

We may share your data with trusted third-party service providers (such as payment processors, IT support, or marketing platforms) who assist us in running our business.

Direct Marketing:
By using our website, you may receive marketing communications from us if you opted in or if you are an existing customer and we believe the information is relevant to you. You may opt out at any time via the unsubscribe link in our emails.

5. Mobile Data & Text Messaging Consent

We comply with industry standards for SMS data and consent:

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text message services.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as customer service) is permitted only where necessary.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security & Retention

We store your personal information securely and take reasonable measures to protect it from unauthorised access, misuse, alteration, or disclosure.

We retain your information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (e.g. tax and financial records for up to 7 years).

7. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request erasure of your data where legally applicable

Restrict or object to certain processing activities

Request transfer of your data to another service provider (data portability)

Withdraw consent at any time (for marketing or other consent-based activities)

To exercise any of these rights, please contact us (details below).

8. Complaints

If you are unhappy with how we handle your data, please contact us so we can try to resolve the issue.

9. International Transfers

We primarily store and process personal information within the UK/EEA. If your data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect it.

10. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at: [email protected]